Exro Technologies
Responsible Privacy

How we collect

We may collect information about you in writing, electronically or verbally. If we collect your information by telephone, the call may be recorded for monitoring, quality improvement and training purposes, or to create a record of your information and your instructions.

We ask you for only the information we need

We only collect the information about you that we need for the purpose identified to you. Our files containing information about you are kept for the purpose of providing services that we believe are right for you. We will not sell your personal information.

Why we need the information

Generally, we need to collect personal information to:

• continue to offer you and administer the full range of products and services that you have with us, in accordance with legal requirements,
• identify you and implement risk management programs and procedures to protect against fraud, errors or misrepresentations, and
• meet regulatory or contractual requirements.

We will obtain your permission

We collect, use or disclose your personal information with your permission for the purpose identified, or as allowed or required under the law.

Your permission may be expressed in writing or be implied and you may give it to us verbally, electronically, or through your authorized representative.

You may withdraw your permission to collect, use and disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice. However, without your permission we may not be able to provide you with the products or services you requested.

We will limit how long we keep information

We will keep your personal information as long as legally or operationally necessary.

We are responsible for your information

We are responsible for all personal information in our possession so that we can provide you with a product or service.

How we protect information

Access to your personal information is restricted to Exro employees and authorized third-party service providers who need it to do their jobs. We have developed and continue to enhance security procedures to safeguard and protect personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification. We maintain appropriate safeguards and security procedures that reflect the types of documents, including electronic or paper records, organizational measures including security clearances and limiting access on a "need-to-know" basis, and technological measures such as the use of passwords and encryption. While we endeavour to protect all information, the most sensitive information, such as medical information, receives the highest level of protection.

Your rights

You have the right to ask in writing whether we hold any personal information about you, to see that information, and how we collect, use or disclose your personal information. We may not be able to provide you with all the information you request, depending on the circumstances, and there may be a charge for any copy of personal information requested. Where we have obtained medical information about you from a third party, we will release this information only through your physician.

How to request an update or correction

If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it, or you may contact us to update your personal information in our records. If you show that your personal information is inaccurate or incomplete, we will make the necessary changes as appropriate

How to register complaints

You may register a privacy-related complaint by contacting Exro's Global Data Controller. We will explain our complaint procedure to you and investigate all complaints. If a complaint is justified, we will take all appropriate steps to set the situation right, including changing our policies and practices if necessary. We will also let you know what other complaint procedures may be available to you.